axapta - Connector for Microsoft Dynamics: Setting owner to team in CRM (instead of user) -

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the connector microsoft dynamics between ax , crm default sets ownership of records in crm integration user (or maps specific users if has been configured).

how make connector set team owner in crm?

you can have connector set owner in crm team doing following:

  1. open connector microsoft dynamics.
  2. open map want configure (e.g. customer service account).
  3. expand owning user , remove mapping.
  4. expand owning team , add team name in dynamics integration key, either constant or mapping. note should name of team (not integration key, if have configured team entity integration).
  5. save changes , wait integration run.

in end map should following: owning team set, owning user removed


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