php - Unable to connect to the database on mongolab account -

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i have created account on mongodb lab , when try connect command 

mongo ds037824.mongolab.com:37824/mydatabase -u rakeshstellen -p stellen@123

getting error:

mongodb shell version: 3.0.6 connecting to: ds037824.mongolab.com:37824/mydatabase 2015-10-15t10:45:14.185+0530 w network  failed connect 54.198.170.179:37824 after 5000 milliseconds, giving up. 2015-10-15t10:45:14.188+0530 e query    error: couldn't connect server ds037824.mongolab.com:37824 (54.198.170.179), connection attempt failed     @ connect (src/mongo/shell/mongo.js:181:14)     @ (connect):1:6 @ src/mongo/shell/mongo.js:181 exception: connect failed

any appreciated.

try trouble-shooting guide:

http://docs.mongolab.com/connecting/#help

and if still have problems after that, email support@mongolab.com , can you.

-will


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